How do I know if Lisa Chen & Associates is the right fit for me?

We offer a complimentary 15-minute phone consultation. It's a chance to get to know us, understand our approach, and see if we align with your needs. The purpose of an initial consultation is to determine if you are a good fit for working together. You can expect a 15–20 minute conversation where you will have the opportunity to share your concerns, goals, and what you hope to achieve through therapy. This is also a chance for you to ask questions and get a sense of the therapist's approach and personality.

Our fees range from $180 to $350 per 50-minute session based on the clinician's experience, specialized training, and services provided. Lisa Chen's fees are $350 per 50-minute session for both individual and couples counseling. Licensed Client Session fees are $200 for individual and $225 for couples counseling per 50-minute session. Associate Clinician fees are $180 for individual and $200 for couples counseling per 50-minute session. We also reserve spots for clients requesting a sliding-scale rate to accommodate financial needs.

Do you accept insurance?

Lisa Chen & Associates are out-of-network providers. We provide monthly insurance statements ('Superbills') for you to seek partial reimbursement from your insurance company according to your policy. For questions about your out-of-network benefits, please contact your insurance carrier before scheduling.

What is your cancellation policy?

Weekly clients are allowed 3 free cancellations every 6 months, and bi-weekly clients are allowed 2 free cancellations every 6 months, beginning from the date of your first session. You will be responsible for payment for your normally scheduled session time for all cancelled appointments beyond this. Please provide at least 48 hours' notice for cancellations. You may always choose to reschedule and/or take sessions virtually to accommodate occasional scheduling conflicts.

How often should I expect to meet?

We recommend weekly therapy sessions for optimal progress. However, there are times when clients prefer to meet twice a week for more complex challenges. During your initial phone consultation, let us know if you are interested in more frequent sessions.

How do I get started with counseling?

The first step is to schedule an initial consultation by calling our office or submitting the contact form on our website. This allows us to understand your needs and match you with the best therapist for your situation. From there, we'll work with you to schedule ongoing sessions.

Laura Malandrino 6/8/25 Laura Malandrino 6/8/25

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